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PolishPad
🇬🇧 Tech Platform · United KingdomOngoing
From Scattered Tools to a Department-by-Department Operating System
PolishPad
Nail Booking Platform
Notion HQ Build
Active partnership
PolishPad is a UK-based nail booking platform connecting nail technicians with clients. Founded by Abisola Bright, the platform evolved from a simple directory into a full booking product — solving the problem of users abandoning the site to find technicians on Instagram.
With a growing team of developers, interns, and marketers, the business needed its operations to grow with it. When Abisola came to me, PolishPad's operations were spread across ClickUp, WhatsApp, and spreadsheets — with no single place where the team could see what was happening.
Processes were undocumented, onboarding was inconsistent, and marketing ran through informal channels. The brief was clear — consolidate everything into one Notion workspace, and build it to scale.
The impact was real: a low tech onboarding conversion rate, a founder stuck managing gaps instead of growing the product, and a team that couldn't collaborate effectively across tools.
What I Built
This was the most layered build to date, delivered across multiple milestones through close collaboration with Abisola and her team:
PolishPad HQ — Central Dashboard
A branded home base with quick links to every department: Marketing & Social Media, Community & Ambassadors, Nail Techs, Ongoing Projects, Task Management, and Reporting & Insights.
ClickUp Migration
Seven separate ClickUp lists — Ideas, Features, Bugs in Test, Quality Analysis, Testing, User Enquiries, and Operations Tasks — were migrated, cleaned, and restructured into properly linked Notion databases, with automation connecting Ideas to Features when status hits "Ready."
Department Task Trackers
Individual task management systems for Web Development, App Development, Marketing, Sales, Operations, and HR — each with status views, priorities, deadlines, and assigned owners. A reusable Task Manager Template was built for future department expansion.
OKR Goal Tracking System
A structured goal framework breaking objectives and key results down by quarter (Q1–Q4), giving Abisola a clear view of where the business is heading and what each team is working toward.
Multi-Platform Social Media Hub
Separate content calendars for Instagram, TikTok, LinkedIn, and Facebook — with a content ideas bank, hooks library, captions database, hashtag cheat sheets, and platform-specific posting guides all in one place.
Sales Pipeline Tracker
A 13-column sales task manager built specifically for PolishPad's nail tech acquisition workflow — tracking lead stage, task type, expected outcome, objection blockers, last contact date, and full conversation logs.
Private Founder Dashboard
A personal Notion space for Abisola: daily snapshot, top priorities, quick wins, project focus areas, brain dump section, notes and learnings, Google Calendar embed, and daily reflection.
Documentation, SOPs & Consultation Calls
Process documentation migrated from ClickUp and restructured into Notion. Regular Loom walkthroughs and weekly live sessions to ensure the team adopted the system — with each call producing a clear action list for the next iteration.
The Outcome
7
ClickUp lists migrated
Cleaned, restructured, and rebuilt into properly linked Notion databases with automation.
6
Departments unified
Web Dev, App Dev, Marketing, Sales, Operations, and HR — all working from one HQ.
PolishPad went from a fragmented, tool-hopping operation to a structured, department-level Notion HQ that the whole team now works from daily. The build is still actively evolving — with the next milestone focused on reporting automation, the private founder dashboard, and a structured onboarding flow for new nail technicians.
From the Founder
"Silas absolutely smashed my new Notion page. From start to finish he was professional, patient and genuinely understood my vision without me having to over explain. He took my ideas and turned them into something way more structured, clean and functional than I could have imagined. The layout is seamless, everything flows beautifully and it's actually made my day to day so much easier. What I appreciated most was his attention to detail and how responsive he was throughout the whole process."
Workspace Snapshots
A look inside the build — PolishPad HQ, Department Task Trackers, Social Media Hub, OKR Goals, and Sales Pipeline.
PolishPad HQ Home
Department Task Tracker
Social Media Hub
OKR Goals
Sales Pipeline
Founder Dashboard
Ready to bring clarity to how your business runs?
If you're managing clients, projects, and operations across scattered tools — let's build something that actually works. For good.
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